Support Tool

Name Version Release Date Size MD5
JNIOR Supporter v0.1 Sep 30 2020 436 KB a37e8a2bafc86b3a434c46aea9dd7513

For a while now, we wanted to provide a cross-platform version of the JNIOR support tool to allow all users to access their JNIOR’s easily. There are also several aspects of the Support Tool that we wanted to improve upon. With that said, we are happy to release the JNIOR Supporter!

Features

Cross-Platform – The JNIOR Supporter provides cross-platform functionality. All users will enjoy the same experience regardless of the platform that they are using. The only requirement is that you have a valid Java Runtime Environment. .

New Interface – While looking familiar to the JNIOR support tool, the JNIOR Supporter has a new interface making it easier to view and interact with your JNIORs on the network. Information is displayed more openly to see issues or notices from JNIORs, and menus have been simplified to enhance ease of use.

Updated Features – The JNIOR Supporter introduces improved features such as sorted snapshots making them easier to find and more displayed information to for JNIOR’s on the network.

View Logs – Users can now view logs from the support tool in a pop-up dialog by right clicking on a JNIOR in the Beacon tab instead of needing to reach the JNIOR’s web page

Sorted Snapshots – Snapshots are shown in a tree view and are shown in each of three categories allowing the user to easily find snapshots that we taken for a certain JNIOR based on serial number or hostname or based on when snapshots were taken by day.

Simultaneous Snapshots – Multiple Snapshots can now be taken simultaneously to speed up the process of backing up your site’s JNIOR ecosystem.

Multiple Update Projects – Multiple Update Projects can be opened at the same time so no longer have to close one Update Project to open another.  Care must be taken to not push conflicting updates to the same JNIOR.

Feedback

We want to know what you think of this new support tool. We know that change is not always easily accepted. Please let us know what you think of it and how we can add/improve to this application. If you have questions or assistance with the application, feel free to contact us. You can do so by joining our support chat on our website, emailing us at support@integpg.com or calling the office at 724-933-9350.

Name Version Release Date Size MD5
JNIOR Support Tool v7.10 Jul 15 2020 13 MB 4fd5a1b0617a59a7f6802663ec3f789e

! Corrected an issue where opening an update project would encounter a non-empty temp folder.

+ Added the ability to open multiple Device files

+ Added the ability to open multiple Macro files

+ Added the ability to open multiple Update Projects

! addresses an issue where the Update Notification was always being shown at startup, even when the most recent version was on the JNIOR.

JNIOR Support Tool 7.9 May 16, 2019

Name Version Release Date Size MD5
JNIOR Support Tool v7.9 May 16 2019 13 MB 2c22f26f4e87d724e0f7c918095eb8c0
  • The JNIOR Support Tool version 7.9 addresses an issue with new installs.  The C:\INTEG\JNIOR Support Tool directory was not getting created upon install.  This would prevent the Support Tool from opening.
  • Also in this update is a selection for the new Barco Series 4 projector.

Run Linux or Mac?

The JNIOR Support Tool has always been a Windows application. There have been ways to get the Support Tool to run on a Mac but I am not sure anyone has been successful on a Linux box.

Well work has begun to supply the features of the Support Tool in a cross-platform Java application. The thought will be to implement the Beacon and Snapshot functionality first and then the Update tab.

This project is in its infancy. Please let us know if we should continue working on it and prioritze it.

Name Version Release Date Size MD5
JNIOR Support Tool v7.9 May 16 2019 13 MB 2c22f26f4e87d724e0f7c918095eb8c0
  • The JNIOR Support Tool version 7.9 addresses an issue with new installs.  The C:\INTEG\JNIOR Support Tool directory was not getting created upon install.  This would prevent the Support Tool from opening.
  • Also in this update is a selection for the new Barco Series 4 projector.

There is a known issue in Support Tool 7.8 for new installs. Click below to download 7.9. If you have trouble launching Support Tool 7.8 it is likely because the INTEG directory was not created at the root level of your drive. If you wish to stay with 7.8 you can create a C:\INTEG\JNIOR Support Tool directory and try to launch the Support Tool again. Sorry for the inconvenience.

Check the Support Tool News Section to get the latest update!