Troubleshoot: The page cannot be found August 20, 2019

The problem: You get the following screen when trying to go to the DCP or any web page on the JNIOR.

In this image we tried to go to the IP Address of the JNIOR.  This should present us with the DCP web page.  In this case we are presented with the “Page not found” response page.

This means that the file cannot be found in the filesystem for this page resource.

To troubleshoot this we need to look at the filesystem.  Since the DCP is not available we need to use FTP or a telnet session.

Using FTP

Open Windows Explorer. In the address bar type ftp://IP ADDRESS. You might see the message that Windows Explorer cannot access your folder.

Most likely this is because you need to provide credentials. To do that you need to right click in the white-space in the window and select Login As…

Once you log in navigate to the flash directory.

If the the DCP or default web page is missing then all of the following must be met:

  • www.zip is missing
  • public.zip is missing
  • www/ directory is missing or there is not an index.php file in the www/ directory
  • public/ directory is missing or there is not an index.php file in the public/ directory

Using Telnet

We can use Telnet to look at the filesystem as well. To do this, open your favorite Telnet application. Make a connection to the JNIOR. Log in. You will then use either the dir command or the ls command. Both commands are the same and will list the directory contents.

Use the command of your choice, whichever command is easier to remember, and add “flash” as a parameter. This wil cause the command to list the contents of the flash directory. If the the DCP or default web page is missing then all of the following must be met:

  • www.zip is missing
  • public.zip is missing
  • www/ directory is missing or there is not an index.php file in the www/ directory
  • public/ directory is missing or there is not an index.php file in the public/ directory
By | On August 20, 2019 9:19 am | No Comments | Categorized in: , , ,