Taking a Snapshot
Posted: Fri Sep 15, 2017 3:40 pm
You can use the JNIOR Support Tool to gather log files. We call this taking a 'Snapshot'. Snapshots are easy to take.
- Open the Support Tool.
- Go to the Snapshot tab to the right.
- Click Take Snapshot in the upper left. (You can optionally define a filter using the filter button. There is a quick link to get just the log files.)
- The resulting zip file will open in the tree view on the left.
- You can right click on the zip and click 'Show in Folder'. From there you can email the zip to INTEG if you require additional support.